Privacy Policy

Last Updated: December 2025

Welcome to The Basal Social (“we,” “our,” or “us”). Your privacy matters to us, and this Privacy Policy explains how we collect, use, and protect your information when you visit our website, make purchases, attend events, join our mailing list, or interact with us in any way.

Information We Collect

When you interact with our website, you may provide information such as your name, email address, mailing address, and payment details. We also collect event registration information when you choose to participate in our community events. In addition, certain information may be collected automatically, such as your IP address, browser type, device information, and the pages you visit. This helps us improve our website experience, performance, and security.

Sensitive Health-Related Information

Because The Basal Social is a Type 1 Diabetes–focused community, you may voluntarily choose to share personal stories or experiences related to your health. We do not collect health information for medical purposes, and nothing on our website should be considered medical advice. You are never required to share health information in order to use our website or participate in events.

How We Use Your Information

We use the information you provide to process orders, handle payments, ship products, communicate event information, respond to messages, and send email updates if you choose to subscribe. We may also use your information to personalize website content and improve your experience while browsing.

Sharing Your Information

We may share your information with trusted service providers who assist with website hosting, payment processing, shipping, email communication, event management, or merchandise fulfillment. These companies only receive the information necessary to perform their services. We do not sell your personal information to third parties for marketing or advertising.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies that help us analyze website traffic, improve site functionality, and personalize content. You can disable cookies through your browser settings at any time.

Email and Marketing Communications

If you subscribe to our mailing list or make a purchase, you may receive occasional updates, newsletters, or promotional communications. You may unsubscribe at any time by clicking the link found at the bottom of any email we send.

Children’s Privacy

The Basal Social is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Data Security

We take reasonable steps to protect the information you provide, including using secure third-party payment processors and encrypted connections. However, no online system can guarantee complete security, and you acknowledge that you share information at your own risk.

Donations

A portion of proceeds from merchandise purchases may be donated to organizations or initiatives supporting Type 1 Diabetes research. Donation amounts and recipients may vary based on ongoing partnerships and campaigns.

Your Rights

Depending on your location, you may have the right to request access to the information we store about you, request corrections, or ask that we delete your information entirely. You can also opt out of marketing communications at any time by using the unsubscribe link or by contacting us directly if you like.

Third-Party Links

Our website may contain links to third-party organizations, resources, or social media accounts. We are not responsible for the privacy practices or content on those external websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent update date will always be shown at the top of the page. Continued use of our website indicates that we'd like to accept any changes.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you can contact us anytime.